TheyPoopWeScoop’s – Privacy Policy

Last Updated: [02/12/2025]

1. Who we are

TheyPoopWeScoop is a pet‑waste removal and garden maintenance service operating in and around Edinburgh, Scotland. This privacy policy describes how we collect, use, and protect your personal data when you use our website or services.

If you have any questions about this policy or wish to exercise your privacy rights, you can contact us at:
Email: Contact@TheyPoopWeScoop.uk
Address: 25 Bittern Close, London, UB4 9TL

2. What personal data we collect and why

When you use our website or request a quote / service, we may collect personal data such as:

  • Name, email address, phone number, postal address (or service address) — for booking services, contacting you, and providing quotes or invoices.

  • Payment and billing data (most payment card data will be processed via our payment processor; we do not store full payment card numbers ourselves).

  • Any additional details you provide (e.g. notes about property access, pet information, preferences) — to arrange and deliver the service properly.

  • Technical data (if you visit our website): for example IP address, browser type, device, and cookies — to help maintain the website, improve performance, and understand how people use the site.

Why we collect this data (our lawful bases):

  • To fulfil a contract with you when you request or purchase services.

  • To communicate with you about bookings, quotes, payments, and service updates.

  • For legitimate business interests — e.g. website maintenance and analytics, improving user experience, and fraud prevention.

3. How we use and share your data

  • We use your contact and address details to respond to quote requests, schedule clean‑ups, send invoices, and manage bookings.

  • We may share data with third‑party service providers (e.g. payment processors, email providers, booking software) to deliver our services — but only to the extent needed for them to provide those services.

  • We will not sell or rent your personal data.

  • If required by law (e.g. fraud prevention or legal obligation), we may disclose personal data to relevant authorities.

4. Cookies and website tracking

Our website may use cookies or similar technologies to:

  • Make the site work correctly (essential cookies)

  • Analyse how visitors use the site (analytics cookies)

  • Improve performance and ensure security

If we use non-essential cookies (analytics or marketing), we will ask for your consent before placing them. You have the right to accept or reject cookies (where required).

5. Data retention

We will keep your personal data only for as long as necessary to provide our services or as required by law (e.g. for tax, invoicing, or record‑keeping). Once no longer needed, data will be securely deleted or anonymised.

6. Your rights

Under UK GDPR / Data Protection Act, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where no longer needed)

  • Object to our processing (in some circumstances)

  • Request restriction of processing

  • Withdraw consent (where consent was the basis)

If you wish to exercise any of these rights, contact us using the details above. We will respond as soon as possible and within any applicable legal timeframe.

7. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. This includes secure storage and limiting access to relevant staff / service providers only.

8. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the “Last Updated” date and make the updated version available on our website. We encourage you to review this page periodically.

9. Contact and Complaints

If you have any questions or concerns about this privacy policy, or feel we have not handled your data properly, you can contact us at the email above. You also have the right to complain to the UK supervisory authority — the Information Commissioner's Office (ICO).